DELETE YOUR RYD4U ACCOUNT
Operated by Defender Nation, Inc. | Effective date: October 13, 2026 | Last updated: October 13, 2026
You can delete your RYD4U account, and the personal information connected to it, at any time. Deleting your account is free. There are no fees, no penalties, and no hidden conditions. This page explains how to delete your account, what happens next, what is deleted, and the limited records the law requires us to keep.
This page applies to the RYD4U rider app, the RYD4U Driver app, and RYD4U business profiles, all operated by Defender Nation, Inc. If you use the same email address or phone number for a rider account and a driver account, tell us whether you want to delete one or both.
CONTENTS
• 1. Delete Your Account in the App
• 2. Delete Your Account on the Web or by Email
• 3. Before You Delete
• 4. What Happens After You Delete
• 5. What Is Deleted
• 6. What We Must Keep, and for How Long
• 7. Outstanding Balances, Credits, and Memberships
• 8. Drivers: Earnings, Taxes, and Returning Your LED Sign
• 9. Parents, Guardians, and Minor Rides
• 10. Business Profiles
• 11. Requesting Deletion of Specific Data Without Deleting Your Account
• 12. Need Help?
1. DELETE YOUR ACCOUNT IN THE APP
This is the fastest way.
• Open the RYD4U app (riders) or the RYD4U Driver app (drivers) and sign in.
• Tap the Account tab.
• Tap Delete Account.
• Confirm your identity with your password or the verification code we send to your phone or email.
• Review the summary of what will be deleted, check the confirmation box, and tap Delete my account.
Your account is deactivated and you are signed out right away, and you receive a confirmation email.
2. DELETE YOUR ACCOUNT ON THE WEB OR BY EMAIL
If you no longer have the app or cannot sign in, you can request deletion without the app.
• Web: use the account deletion request form on this page at ryd4u.com/delete-account. Enter the name, email address, and phone number on your account, choose whether you are a rider, a driver, or both, and submit the form.
• Email: send an email to support@ryd4u.com from the email address on your account, with the subject "Delete my RYD4U account." Include your full name and the phone number on your account.
To protect your account, we will verify that the request comes from you by sending a verification code or confirmation link to the email address or phone number on your account. We will complete your deletion within 30 days after we verify your request, and we will confirm by email when it is done. We will never ask for your password or full card number by email.
3. BEFORE YOU DELETE
• Finish or cancel any ride in progress, and any scheduled rides, including rides scheduled for a minor. A ride in progress cannot be interrupted by account deletion.
• Use any wallet credit or gift card balance you want to keep, because it cannot be recovered after deletion. See Section 7.
• If you want a copy of your data, such as your ride history and receipts, request it in the app under Help or by emailing support@ryd4u.com before you delete. We will send it within 45 days.
• Drivers: make sure your payout account is current so your final payout can be sent, and plan to return your RYD4U LED sign. See Section 8.
• Deleting the app from your phone does not delete your account. Follow the steps above to delete your account.
4. WHAT HAPPENS AFTER YOU DELETE
• Immediately: your account is deactivated, you are signed out on all devices, you no longer appear to riders or drivers, you stop receiving marketing messages, and scheduled rides are canceled at no charge. Drivers can no longer go online.
• Within 30 days: your personal information is permanently deleted from our active systems, or de-identified so it no longer identifies you, except for the limited records described in Section 6. Your customer record at our payment processor, Stripe, is deleted.
• Within 35 days after that: deleted information is removed from our encrypted backups as they expire on their regular schedule.
• After deletion is complete, it cannot be undone. If you want to use RYD4U again, you can create a new account. Drivers who create a new account must complete screening again.
5. WHAT IS DELETED
• Your name, email address, phone number, date of birth, profile photo, password, and account settings.
• Saved places, home and work addresses, emergency and trusted contacts, and accessibility preferences.
• Saved payment methods and your Stripe customer record.
• Your ratings profile, feedback you gave, and lost item reports.
• In-app chat messages, records of masked calls and texts, and support conversations that are not needed for an open safety or legal matter.
• Notification settings and device push notification tokens.
• Location history that is not part of a retained trip record.
• On your phone, the app deletes saved places, recent destinations, and any optional audio recordings stored on the device the next time it opens, or you can delete the app.
• For drivers: images of your driver's license, selfies, vehicle photos, registration and inspection documents, insurance documents, vehicle license plate and VIN, and location history while online, all deleted from storage.
6. WHAT WE MUST KEEP, AND FOR HOW LONG
The law, payment networks, insurers, and our safety obligations require us to keep a small set of records after you delete your account. We keep these records only for the period listed, use them only for the purpose listed, protect them with the same security we use for all data, and delete them when the period ends.
• Trip and payment records, including dates, distances, fares, fees, tips, refunds, and payment transaction records: kept for 7 years after the transaction for tax, accounting, payment network, and TNC record requirements. These records are de-identified, so they no longer include your name, email address, or phone number.
• Driver tax and payout records, including legal name, taxpayer identification number, earnings, and payout records: kept for 7 years after the tax year for IRS reporting, such as Form 1099.
• Driver background check records: kept for 3 years after your driver account closes, or longer if a state TNC law requires, to show compliance with driver screening laws.
• Driver insurance verification records showing which coverage was in force on which dates: kept for 3 years after your driver account closes, to respond to accident claims.
• Safety incident reports and investigation records: kept for 7 years after the incident, and longer if a legal hold applies.
• Minor ride recordings: kept only as described in the "Minor Ride Recordings" section of our Privacy Policy. Recordings that were never uploaded are deleted from the driver's phone 30 days after the ride. Uploaded recordings tied to a safety report or claim are kept for 3 years after the ride or until the matter is resolved.
• Records under a legal hold: if your data is subject to a subpoena, court order, litigation, insurance claim, or government investigation, we keep the relevant data until the hold is released, and then delete it within 30 days.
• Banned accounts: if your account was banned for a serious safety violation or fraud, we keep the minimum information needed to prevent a new account, such as your name, date of birth, phone number, and driver's license number, for 7 years.
• Your deletion request and its confirmation: kept for 3 years, to show we honored it.
7. OUTSTANDING BALANCES, CREDITS, AND MEMBERSHIPS
• Charges you owe: RYD4U never charges a fee to delete an account. Deleting your account does not cancel charges for rides you already took. Any unpaid amount from completed rides, cancellation or wait fees already incurred, or a cleaning or damage fee already confirmed, will be charged to your payment method on file before your payment methods are deleted. If a payment fails, we will email you and you can still pay through support@ryd4u.com.
• Disputed charges: if you have an open refund request or dispute, we will finish reviewing it and send any refund to your original payment method before or during deletion.
• Wallet credit and gift cards: unused wallet credit, gift card balances, and promotional credit are removed when your account is deleted and cannot be restored. If your state's law gives you the right to cash for a remaining gift card balance, email support@ryd4u.com before you delete and we will send it to you.
• RYD4U One: your membership is canceled when your account is deleted, and you will not be charged again. Benefits end when the account is deleted. If you are entitled by law to a refund for an unused part of a paid period, we will issue it to your original payment method.
8. DRIVERS: EARNINGS, TAXES, AND RETURNING YOUR LED SIGN
• Earnings: all earnings, tips, and Quest bonuses you have earned are paid to you in a final payout through Stripe Connect before your payout account reference is closed. There is no fee for the final payout.
• Tax forms: if you earned enough to receive a tax form for the year, we will still send it to the email address you used, or to the mailing address on file with our payout processor, after your account is deleted.
• LED sign return: the RYD4U LED car sign is RYD4U property and must be returned when you stop driving, including when you delete your account. When you delete your account, we email you a free prepaid return shipping label. Please return the sign within 30 days, or drop it off at 2376 E Sooner Road, Blanchard, OK 73010. Returning the sign is free. Stop displaying the sign immediately after you delete your account.
• Contract option and insurance: your contract option ends when your account is deleted. Under Option 2 (RYD4U Covered), RYD4U-provided insurance coverage ends at the moment your account is deactivated. Claims about rides you completed before deletion are still handled under the coverage in force at the time of the ride.
9. PARENTS, GUARDIANS, AND MINOR RIDES
If you are a parent or guardian, deleting your account also deletes the minor rider information you entered, such as your child's first name and age, except for trip records, safety records, and recordings that must be kept as described in Section 6. Rides you scheduled for a minor are canceled. You may request deletion of your child's ride information without deleting your account by emailing support@ryd4u.com.
10. BUSINESS PROFILES
If you are a team member on a business profile, deleting your account removes you from the profile; the Business Customer keeps its own invoices and expense reports for business rides you took. If you are the only administrator of a business profile, assign another administrator or close the business profile before deleting your account. Any unpaid business invoice remains owed by the Business Customer.
11. REQUESTING DELETION OF SPECIFIC DATA WITHOUT DELETING YOUR ACCOUNT
You can delete saved places, trusted contacts, and payment methods yourself in the app at any time. To ask us to delete other specific information, such as a support conversation or a photo you uploaded, email support@ryd4u.com with the subject "Privacy Request." We will respond within 45 days.
12. NEED HELP?
If you have trouble deleting your account, or have questions about what we keep, contact us. A member of our support team will respond.
RYD4U, operated by Defender Nation, Inc.
2376 E Sooner Road, Blanchard, OK 73010
Email: support@ryd4u.com
Website: ryd4u.com
Our full Privacy Policy is at ryd4u.com/privacy, and our Terms of Service are at ryd4u.com/terms.
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